Thank you for shopping with Rustic Jewells. We are committed to delivering your order in a safe and timely manner. Please review our shipping policy below.

1. Order Processing

  • All orders are processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Time

Within India

  • Standard Shipping (Free):
    Delivery in 4–7 business days
    (via reliable courier partners like Delhivery, Blue Dart, or India Post)
  • Express Shipping (Optional):
    Delivery in 2–4 business days
    (Charges calculated at checkout)

International Shipping

  • We currently do not offer international shipping.
    (Please check back as we plan to expand globally soon!)

3. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your package using the link provided or directly on our website under “Track My Order.”

4. Delays

While we strive to deliver your orders on time, external factors such as weather, holidays, or courier delays may occasionally impact delivery timelines. We appreciate your understanding in such cases.

5. Address Accuracy

Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

6. Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the package and product.

  2. Contact us within 48 hours of delivery.

  3. We’ll resolve the issue promptly—either with a replacement or refund (based on our Refund Policy).

Need Help?

For any shipping-related queries, please reach out.